Guest messaging that answers itself.

80%

of messages resolved by AI

<1 min

median response time

40+

languages

+0.4

avg. review score lift

The real interface

Straight from the product.

A guest reports a dirty pool on Airbnb — the AI apologizes, arranges maintenance, and keeps the tone warm.

The concept

It is not a chatbot bolted to your inbox.

A chatbot has a prompt and a FAQ. This has your portfolio. Every reply is assembled from the reservation in front of it, the listing's own facts, and the policies you wrote — then checked against what it is allowed to do before it is sent. That is why it can quote a real door code and a real price rather than a plausible one.

01 · Reads

The whole context

Who is asking, which stay, which unit, what has already been said across every channel — not just the last message.

02 · Grounds

In your data

Listing facts, calendar, rates, the store catalogue and past threads. If the answer is not in there, it does not invent one.

03 · Checks

Against your policy

What it may say, what it must ask about, and what it must never touch — evaluated before anything is sent.

04 · Acts

Or hands over

Books the upsell, opens the task, updates the portal — or stops and puts it in front of a person, with the reasoning attached.

Four audiences

Guests are only a quarter of the conversations.

A property management company talks to four groups every day, and they need different facts, different tone and different authority. One agent, four sets of rules — nobody sees what is not theirs.

Guests

Customer service

Pre-booking questions, arrival logistics, the 3am problem, checkout. Answers in the guest's language, on the channel they wrote on, with the stay's own details.

Sees: their reservation, their unit, their thread. Never other guests, never rates for other stays, never owner or cost data.

Prospects

Sales

Inquiries that have not booked yet — availability, quotes, the follow-up nobody got to. It keeps chasing until the booking lands or the lead goes cold, which is where most direct revenue leaks.

Sees: live availability and pricing rules. Can hold and quote; cannot discount past the floor you set.

Owners

Owner relations

"How did last month go?", "why was my unit blocked?", "when is my payout?" — answered from the ledger, in their own portal, without a person rebuilding the statement each time.

Sees: their units, their statements, their reservations. Never another owner's portfolio, never your management margin.

Contractors

Field ops

Cleaners and maintenance, usually on WhatsApp and usually mid-job. Where to go, what the job is, what the code is, and photo proof back — turning a group chat into tracked work.

Sees: their assigned jobs and the access those need. Never guest identity, never revenue.

Policies

What it may say is a setting, not a hope.

Guest policy · Villa MarAI settings › Policies

Door codesReleased to the booked guest from 3h before check-in, once the clean is signed offMay answer

Early check-inOnly when the unit is vacant and clean; priced from the calendarMay answer

House rules & amenitiesStraight from listing data, in the guest's languageMay answer

Refunds & compensationDrafts a reply and the amount, waits for a personMust ask

Extending a stayChecks availability, then confirms with you before committingMust ask

Owner or cost figuresNot the guest's to see, in any phrasing of the questionNever

Medical, legal, safetyEscalates immediately with the thread attachedNever

Policies are per audience and can be narrowed per property — a building with a concierge answers differently from a remote cabin. Every send is logged against the policy that allowed it, so when someone asks why the AI said something, the answer is a record rather than a guess.

Every message, instantly

Pre-booking questions, mid-stay requests, post-stay reviews — the AI answers with full context from your property data, upsells when it makes sense, and escalates only when it matters.

A learning machine

Boom’s AI evaluates all your property data to give accurate, insightful answers — and gets smarter with every conversation across your portfolio.

Co-Pilot first, autopilot when ready

Review and approve AI responses before fully automating. You stay in control while the AI earns your trust.

Revenue in every reply

Early check-ins, late checkouts, upgrades and add-ons offered to the right guest at the right moment — automatically.

Boom’s support has been leagues ahead of any PMS we’ve used before. You’re dealing with people who care and really want to help you succeed.

Dean McLuckie — Founder, Euphoric Leisure — 100+ properties

Good questions.

Will guests know they’re talking to AI?+

Responses are human-like and written in your brand voice. You choose how transparent to be — and the AI hands off to your team seamlessly whenever needed.

What if the AI gets something wrong?+

Start in Co-Pilot mode: every response is reviewed by your team before sending. Most operators move to full automation within weeks.