Boom vs Guesty 2026: AI, Features & Total Cost Compared

A PMS decision starts with your operation: the channels you sell through, the work your team repeats and the reports your owners need.

List the tools you use today and the jobs each one performs. Then ask both vendors to show those jobs on a representative portfolio, with exceptions and approvals included.

Boom brings guest communication, operations, revenue and owner reporting into one platform with BAM. Your demo should establish which subscriptions you can retire and which integrations you still need.

Guesty offers native products, optional services and bundles. Compare your quoted package, not an assumed list of separate charges.

AI and commercial packaging were reviewed on 20 October 2026. The sources below distinguish vendor descriptions from independently tested performance.

80%

of guest messages answered by AI — not drafted

40+

languages, around the clock

+18%

more revenue, portfolio-wide

portfolio-specific comparison of your full stack

01Capability by capability

Start with the AI rows. They are the ones that matter.

Use this table to plan your demo. Confirm availability, package and permissions with each vendor. A published feature is not a benchmark of how it handles your exceptions.

Capability	Guesty Platform + add-ons	Boom One AI-native PMS
Artificial intelligence where most operators decide
AI drafts a guest reply for a person to send	AssistiveReplyAI	✓
AI writes review responses	✓Review AI; approval rules vary	✓100% of reviews answered
AI resolves the guest conversation end to end	✓ReplyAI Autopilot; rule-based automatic replies	✓up to 90% · 40+ languages
AI opens the task that conversation created	✓Message-to-task agent	✓
AI makes the upsell offer — and charges it	Verify payment flowUpsell agent advertised	✓
AI posts the result to the owner statement	Verify in demo	✓
AI handles owner & team communication	Verify in demo	✓
One model with the whole business in context	Compare data scopeCross-domain AI and MCP advertised	✓AI-native architecture
An agentic manager that acts before you ask	✓Operational and finance agents advertised	✓BAM — risks, gaps & opportunities
Bookings & distribution
Rates, availability & reservations	✓	✓
Channel distribution	✓	✓40+ channels, one calendar
Direct booking website & booking engine	Package-dependentCheck quote and bundle	✓included
AI discovery that matches guests to properties	Verify in demo	✓
AI lead capture & booking follow-up	Verify in demo	✓+25% direct conversion
Guest membership & loyalty layer	Verify in demo	✓first of its kind
Communication
Unified inbox & automated messages	✓	✓
CRM — guest profiles, history & segments	✓	✓CRM & guest chat
Call centre — inbound guest calls answered	Verify service scopeGuest Communication Services offered	✓Call center — a Boom App
Guest experience
Guest Portal — arrival, check-in, requests	✓Guesty Guest App	✓included
Smart upsells & in-stay offers	✓Native guest upsells available	✓
Operations
Reservation & property workflows	✓	✓
Housekeeping, inspections & readiness	✓depth via marketplace	✓built in, field-ready
Maintenance, contractors & escalations	Marketplace	✓
Tasks auto-created from guest conversations	✓Message-to-task agent	✓
Smart locks & access — codes issued per stay	Package-dependentGuesty LocksManager	✓Locks & smart home — a Boom App
Document storage — leases, contracts, photos	✓file attachments	✓filed to the unit, owner and stay
Revenue & finance
Payments & booking activity	✓Guesty Pay™	✓
AI dynamic pricing	Package-dependentCheck quote and bundle	✓365 days repriced
Trust accounting	Package-dependentCheck quote and bundle	✓included — industry first
Automated accounting — books that close themselves	Verify closing workflowAI bank reconciliation advertised	✓
Owner portal & statements	✓statements	✓live P&L, in real time
Damage protection on every reservation	Add-onDamage Protection™	✓BoomGuard, built in
Guest damage waiver attached to the stay	Add-on	✓Insurance — a Boom App
Leadership
Reports & dashboards	Package-dependentCheck quote and bundle	✓ask for any report
One platform, one contract, one support desk	Verify in demo	✓

Guesty now advertises autonomous and agentic capabilities. “Package-dependent” means the written quote determines inclusion; “Verify in demo” means we have not established an equivalent workflow. Sources reviewed 20 October 2026; these are vendor descriptions, not independent benchmarks.

Every capability in the Boom column is part of the platform or one of the thirteen Boom Apps — which also run on top of Guesty if you are not ready to move. See how.

See the difference live →

A useful comparison ends with a written scope: the workflows included, any usage charges, the integrations retained and the support you receive.

Ask both vendors for the same scope and portfolio size. Include migration, processing, protection, hardware and internal administration in your decision.

02One-stop shop vs. marketplace

Bring the whole stack. Compare the complete quote.

Integrations can be valuable when you need a specialist tool. They can also add administration. Map what you actually use before deciding what to consolidate.

On Guesty

Confirm your native products, bundle, optional services and any partner subscriptions.

On Boom

One system where the guest, the stay, the task, the cost and the owner already live together.

Replace the stack →

Items to confirm in both quotes

Guesty platform subscriptionSubscription

PriceOptimizer™ — dynamic pricingCheck package

Trust Accounting™Check package

Damage Protection™Check package

Advanced Websites™ & booking engineCheck package

Advanced AnalyticsCheck package

Guest app, upsells, ops depthCheck scope

Complete portfolio costCompare written quotes

Compare a PMS quote with a PMS quote

Boom Apps added to an existing PMS are a different purchase from replacing that PMS. Keep those two decisions separate.

What to compare	Guesty	Boom
Full PMS for your portfolio	Request the relevant Pro or Enterprise quote	Request the full Boom AiPMS quote
Included products	Check your plan and any Ultimate bundle	Confirm included apps and services in writing
Variable and one-time costs	Itemise usage, processing, protection and onboarding	Itemise usage, processing, protection and onboarding
Keep your current PMS	Existing PMS charges continue	Price BAM or Boom Apps separately; do not treat this as the full replacement price

Guesty publishes starting prices for Lite and quotes larger plans. Its Ultimate bundle includes several products also offered separately. We do not estimate your contract or promise savings without reviewing both scopes.

We removed PriceLabs, Breezeway and Enso in the same month. One bill, one login, one support team.

Euphoric Leisure — 100+ properties · four subscriptions cancelled after moving to Boom

03Prove the workflow

Give both platforms the same operating test.

Every PMS can buy the same AI models. So the model is not what makes the difference. What the model can see is.

Ask each vendor to demonstrate a late arrival, a maintenance issue and an owner reporting exception. Check the action taken, the approval needed and the record left for your team.

Boom put the AI inside the business itself. The guest, the stay, the property, the task, the cost and the owner statement are one system, not six.

So the AI already knows the villa is not clean yet. It knows this owner is unhappy. It knows this guest has bought a late checkout twice before. Nobody had to integrate anything.

Your demo checklist

What data was used? What action was allowed? What happens when the system needs a person?

An AI-native system

A model with the business in context. It answers, acts, charges, posts to the books — and tells you what it did.

✓Up to 90% of routine guest, owner and team communication handled end to end

✓40+ languages, day and night — no night shift, no follow-the-sun rota

✓Issues caught mid-stay, while they are still fixable rather than reviewable

Product capabilities change. Choose on demonstrated workflows, controls and commercial terms.

See the AI in action →

2:47 AM — while your team sleeps

🌙

“Hi — our flight lands at 11 PM, is late check-in okay?”Answered in 8 seconds, in Portuguese

🔑

Door code + directions sent — arrival instructions personalised to the bookingHandled by AI

🥂

Late checkout offered and taken — €45 added, charged, and posted to the owner statementRevenue created, not just saved

Guests get an answer in under a minute at 3am, in their own language. We stopped staffing nights entirely.

Simon Pyne — Founder, PureServiced · Plymouth, 71 properties

04The arithmetic of staying put

"Guesty works for us" is the most expensive sentence in hospitality.

It is expensive because it is true. The stack does work. You just pay for it in hours, and in revenue nobody is asked to create. Here is what that costs a 50-listing portfolio:

The hours nobody bills you for

Three thousand guest messages a month, four minutes each — the work Boom's AI resolves without touching your rota:

Monthly guest messages3,000

Resolved by AI on Boom70%

Time per message4 min

Team hours lost / month140 hrs

Blended team cost$25 / hr

Capacity you're paying for anyway$42,000 / year

The money nobody asks for

Early check-in, late check-out, transfers, hampers, wine, chefs, laundry, groceries, spa, tours, upgrades, extended stays — every one an offer no add-on in the stack has been told to make:

Ancillary guest spend / listing / month$350

Retained by the operator30%

Listings50

Unrealised operator value$5,250 / month

Over $100,000 a year in recovered capacity and created revenue — and that is before you total up what the add-ons themselves cost.

05Where the margin actually goes

Nothing on this list appears on any invoice.

Every item below happens in the gap between two products that each work fine on their own. That is why none of them show up on an invoice, and why all of them show up in your margin.

Boom connects the whole chain, so your team fixes things while they are still cheap to fix.

Stop the leakage →

Five gaps between two good products

A rate the pricing add-on setthat the owner statement can't explain back

A damage claimfiled in a system that never saw the reservation

A clean that ran two hours longthat never reached the owner's costs

A guest request sitting in the inboxthat nobody turned into a task

A direct enquiry after hoursthat became an OTA booking, with commission attached

Boom connects the chainguest → stay → property → task → contractor → cost → owner → follow-up

06Meet BAM

A marketplace gives you ten dashboards. BAM makes sure nothing is missed across all of them.

BAM is Boom's Business Agentic Manager — part of the platform, not an app you add to it. It watches conversations, bookings, operations, maintenance, finance and owner activity all at once, and brings you the next thing to do.

Every add-on is brilliant about its own column. BAM is the only thing reading across all of them.

See BAM on your portfolio → Try BAM on your Guesty

BAM — this morning's brief

💰

3 stays flagged for late-checkout offers — $420 potential this weekendOpportunity spotted

⚠️

Owner statement anomaly at Garden Villa — contractor invoice never landedFollow-up drafted

📈

Occupancy pacing 9% behind for November — reprice suggestion ready to reviewNothing missed

07Operators, in their own words

Operators who stopped assembling software.

From Malta to Plymouth to northern Sweden — press play and hear the operators who run their whole business on one platform, in their own words.

▶

We're now in a position to attract creatives and true hospitality lovers to our team, because it is no longer a call center. It is really a space to create magic for travelers.

Sab MulliganHead of Teams, Zzzing — Malta, 20 to 360 properties

If I had to rate it, it's a 10. The platform is really fast, much faster than the other guys. But what stands out most is the commitment — the Boom team has been there for us every minute of every day and night.

Joakim ThörnCEO, Guestly Homes — 1 to 105 properties in 3 years

▶

Boom has revealed inefficiencies in our old way of working that we didn't even notice.

Simon PyneFounder, PureServiced — Plymouth, 71 properties · 30% YoY growth

▶

Boom's support has been leagues ahead of any PMS we've used before. You don't feel like just another subscription. You're dealing with people who care and really want to help you succeed.

Dean McLuckieFounder, Euphoric Leisure — 100+ properties

Prefer to hear it from someone who left Guesty? We'll introduce you to an operator who switched.

Talk to a switcher →

08The honest verdict

There is a version of this decision where Guesty is the right answer.

We would rather say so here than have you discover it after signing. Guesty is a serious company with a serious product, and for some operators the marketplace is a feature, not a tax.

Stay on Guesty if

The marketplace is doing real work for you

You have someone whose actual job is the stack — evaluating, integrating, renegotiating. A marketplace is leverage when there is a person to pull it.
You depend on a specific partner app that exists in their ecosystem and nowhere else, and switching it would cost more than it saves.
Your board or investors weigh vendor scale in procurement, and the largest funded name in the category shortens that conversation.
Your team is fully trained on the add-ons you already bought, and the change management cost outweighs the consolidation.

Move to Boom if

You are buying the next ten years, not this year

You want AI that closes the loop — answers the guest, opens the task, makes the offer, posts to the books.
You want the model to have the whole business in context, with the relevant permissions and audit trail demonstrated.
You want an agentic manager reading across every part of the operation at once, rather than ten dashboards you have to remember to open.
You want pricing, trust accounting, protection, websites, upsells and analytics covered in your agreed scope — on one contract, one bill, one support desk.
You would rather spend next year on guests and owners than on renewals, integrations and reconciliation.

09Switching from Guesty

Collapsing six vendors into one is easier than you think.

The hard part of a migration is never the listings. It is the six other contracts nobody has looked at since they were signed. We do that part with you.

Kickoff & audit

We map your properties, channels, rates and workflows — and inventory every add-on and partner app you're currently paying for.

Data migration

Listings, bookings, guests, rates and history come across. Your Guesty record moves with you, not away from you.

Team training

Hands-on sessions for front desk, operations and finance — replacing five interfaces with one, until nobody misses the old ones.

Connect & reconcile

Channels, payments and accounting connect and balance. We verify every calendar and every opening balance together.

Go live & cancel the extras

You switch with 24/7 support at your side — then work down the audit from step one, cancelling what you no longer need.

Full onboarding takes 1–4 weeks with a dedicated team. One portfolio migrated 250 properties in a single week.

Switching PMS for 250 properties is not easy, but Boom's support team were there 24/7, even during the weekend, making sure that no opportunities were missed in the switch. In the end, it only took one week! That was really impressive.

Maria — Operations Manager, a 250-property portfolio

10Staying on Guesty? Read this bit.

Keep Guesty. Take the AI anyway.

You do not have to migrate to act on any of this. BAM and the Boom Apps run on top of Guesty with one read-only key. Nothing moves, nothing changes for your team, and you cancel nothing. It is the quickest way to get real AI into your business.

Step 01

One read-only key

Paste a key from the Guesty account you already run. Live in about ten minutes, inside the app — no migration, no credit card.

Step 02

BAM reads your portfolio

Twenty-four months of reservations, your listings, rates and availability, guest messages and reviews, and your payouts, fees and expenses.

Step 03

You ask it anything

Occupancy, P&L, a guest thread from March, which cleaner keeps running late — answered in seconds, with the rows it used shown.

Step 04

Then you let it act

Write access is granted per action — pricing, messaging, tasks — and every automated action is logged, attributed and reversible.

And what it will never do

Change a price without your approval Message a guest without your approval Cancel, modify or create a booking Move money, or write anything back to Guesty

Start here

BAM on your Guesty

Free14-day trial · no credit card

The Business Agentic Manager, reading your live portfolio. An intelligent agent, not a chatbot — and read-only until you decide otherwise.

BAM Chat — ask anything; it already knows
BAM Studio — describe a report, get it owner-ready
BAM Playbooks — write the rule once, it runs
BAM Optimizers — rates, min-stays, gap nights, fees

Connect read-only →

Real AI, on your Guesty

Then add the tools

Boom Apps

$10–$20per door / month · cancel any time

Keep Guesty. Choose the tools you need — every one powered by BAM, every one working with the PMS you already run.

Ops · $10 — CRM & guest chat, task management, field ops, reviews manager
Pro · $20 — adds dynamic pricing, guest experience, direct booking site, accounting & statements, analytics, storage
Each tool trialled and switched on independently
Start in co-pilot mode — your team approves every message and rate change

Build your stack →

Operators who do this typically retire the task tool, the pricing tool, the guest-experience tool, the owner-reporting tool and the reviews tool. Most cancel four or more line items in the first month — while Guesty is still exactly where they left it.

Questions we get asked.

Isn’t every PMS adding AI now? What does “AI-native” actually mean?+

AI-native describes Boom’s product approach; it does not establish that another platform lacks automation. Ask both vendors to demonstrate the same workflow, including data access, approvals, exception handling and an audit trail.

What's the main difference between Boom and Guesty?+

Compare the operating experience, package and support for your portfolio. Boom combines PMS workflows and BAM in one platform. Guesty offers native products, bundles and integrations. The better fit depends on the workflows you need and the complete written quote.

Is Boom a real Guesty alternative for a large portfolio?+

Yes. Boom runs portfolios from tens to hundreds of properties — including operators at 300+ units — across short-term rentals, guesthouses, boutique hotels, aparthotels and mid-term stays in one system. Onboarding takes 1–4 weeks with a dedicated team, and one portfolio migrated 250 properties in a single week.

How is Boom's AI different from Guesty's ReplyAI?+

Guesty offers automatic replies and operational agents. Compare those with Boom’s guest communication and BAM workflows in a live demo. Ask each vendor to show an exception, the permissions used and how the outcome reaches operations and owner reporting.

Can I get Boom's AI without leaving Guesty?+

Yes, and we would much rather you did that than nothing. BAM and the Boom Apps connect to Guesty through a single read-only key in about ten minutes — nothing migrates, nothing changes for your team and no add-on gets cancelled. BAM reads the whole PMS rather than one screen: twenty-four months of reservations, your listings, rates and availability, guest messages and reviews, and your payouts, fees and expenses. It stays read-only until you grant write access per action, and every automated action is logged and reversible. The one thing it cannot do from outside is own the task, the ledger and the owner statement it is writing to — that arrives when those are the same system.

Is Boom cheaper than Guesty?+

That depends on your portfolio and contracted scope. Compare full PMS quotes with the same inclusions, variable charges, onboarding and retained third-party tools. Boom Apps added to an existing PMS are a separate option, not the price of a full PMS replacement.

How hard is it to migrate from Guesty to Boom?+

It's handled for you. Listings, bookings, guests, rates and history come across in a structured five-step onboarding: kickoff and audit, data migration, team training, channel and payment validation, then go-live with 24/7 support throughout. Most portfolios are live in 1–4 weeks — and the last step is cancelling the add-ons you no longer need.

Do I have to replace Guesty on day one?+

No. BAM and the Boom Apps run on top of Guesty and other systems through a read-only connection — about ten minutes to set up, nothing migrated, nothing changed for your team. When you're ready, the Boom AiPMS replaces the PMS and the stack around it, and your data moves with you.

Sources & method

Guesty AI product page: automation and agent descriptions, reviewed 20 October 2026. Published availability and performance were not independently tested.
Guesty pricing: plans, optional services and bundles. Confirm the package and charges in your own quote.
Guesty Guest App: native guest experience and upsells.
Boom results and customer quotes are drawn from our case studies and product materials. Results vary by portfolio; they are not a promise of your outcome.
The 50-listing operating-cost model on this page is illustrative. Replace its assumptions with your own figures; it is not a measured comparison of the two products.
Product names belong to their respective owners. Guesty has not reviewed or endorsed this comparison.

About this comparison Written and maintained by the Boom team. We compete with Guesty, so read it with that in mind — and hold us to the sources above, which is why they are here. The review date above covers AI and commercial packaging; confirm remaining feature requirements in your demo.

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