+0.4
avg. review score lift
80%
of messages automated
24/7
guest coverage
The real interface
Straight from the product.
Your controls
You decide what it does without you.
The question operators actually ask is not whether the AI can answer — it is where the line sits. So the line is a setting, per stage of the stay, and it moves as the AI earns it. Nothing below is hidden in a support ticket.
Autonomy by stageGuest experience › Automation
Pre-booking questionsAvailability, house rules, parking, pets
OffDraftAuto
In-stay requestsWi-Fi, appliances, local recommendations
OffDraftAuto
Early check-in & late checkoutChecks the calendar and the clean before it answers
OffDraftAuto
Refunds and goodwillAnything that moves money
OffDraftAuto
Complaints and safetyAlways a person, never a draft
Human
Guest portalGuest experience › Portal
Door codeReleased 3 hours before check-in, once the clean is signed off
House guide & Wi-FiFrom listing data — no separate upkeep
Upsell catalogueOnly what this unit can actually deliver
Local recommendationsYour picks, not a generic city list
Guest-to-guest chatOff for whole-home stays
✦ Start in Draft everywhere. Every reply waits for a person, and you watch what it would have said. Most operators move stage by stage to Auto within a few weeks — and the two rows above that stay in Draft are the ones most of them keep there.
The whole journey, handled
Booking confirmations, check-in instructions, mid-stay touches and checkout — timed and personalized automatically.
A portal guests actually use
FAQs, house info, local recommendations and requests in one place — fewer repetitive questions for your team.
Upsells that feel like service
Early check-in, late checkout, upgrades — offered when they’re genuinely useful, priced by the AI.
Problems caught mid-stay
Issues surface and resolve before checkout — which is exactly how review scores climb.
When everything goes right, it’s incredibly rewarding to see guests share in that masterpiece we’ve created for them.
Boom customer — Property manager
Good questions.
Does this work for hotels too?+
Yes — boutique hotels and aparthotels use the same guest AI with front-desk workflows built in.
What happens when the AI does not know the answer?+
It hands to a person with the thread and the context attached. The failure mode you want to avoid is a confident wrong answer, which is a knowledge problem — so it answers from the listing, not from a general model.
Which languages does it handle?+
Guest messaging runs in 40+ languages, replying in whichever language the guest wrote in.
Can I keep my own tone of voice?+
Yes. Tone and house rules are set per portfolio, and the replies read as your brand rather than a generic assistant.
Does it touch anything without asking?+
Messaging answers directly. Anything that moves money or changes a booking is proposed for approval unless you explicitly allow it.