How Housepitality uses Boom to make owner and guest communication a breeze

Renata - wehome.es | Boom
Company
Housepitality
Location
Columbus, Ohio
Portfolio
140 short and mid-term rentals
Founded
2014
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“When I first got the chance to experience Boom, I was excited to see a product that tied so many different aspects of the property management business together into one system where they all talk to each other.”

Benjamin Vail
Owner, Housepitality

The Problem

Managing nearly 140 properties isn’t easy, and neither is making sure that all of their owners are informed and happy. As Benjamin’s portfolio and team grew, it became increasingly clear that Housepitality needed to find more efficient ways to stay on top of owner communications and show the value of their work in the face of recurring challenges.

Inefficient owner reporting

‍Keeping owners informed on how their properties were performing required significant manual effort. Financial reports were cumbersome to produce, and owners had no real-time visibility into the performance metrics of their properties. This lack of information made it hard for them to make timely decisions about their investments.

‍Difficulty presenting ROI to owners and prospects

‍Benjamin and his team needed a way to clearly see which property amenities were delivering the best returns on investment (ROI). Without actionable insights, they had struggled to provide data-driven recommendations to property owners on where to invest their resources for maximum profitability.

‍Manual response to guest reviews

Responding to guest reviews and managing feedback was a labor-intensive process that involved reading every single review, creating follow-up tasks, and replying personally. This manual approach slowed response times and made it near impossible to identify trends or address guest issues promptly. As Housepitality’s portfolio kept growing, so too did the number of reviews.

“In the past, switching PMS was like a root canal. With Boom, the transition is seamless, as we’ve been able to move each piece over one at a time when we’re ready, which is a really smooth way to transition.” — Benjamin Vail, Owner, Housepitality

The Solution

Streamlined accounting and owner dashboard

‍Boom enables Housepitality to give their owners access to a comprehensive portal that automates financial reporting, meaning that owners have real-time access to their property’s performance metrics, including bookings, revenue, and property-specific P&L statements. 

The platform’s transparency and immediacy enhance trust and engagement with hands-on owners, while providing peace of mind for those less involved. Whenever they log in, owners can instantly see that everything is running smoothly. With everything integrated into one central system, tasks like maintenance updates are visible in real-time, allowing owners to see what was done and why. Boom’s AI further streamlines communication, reducing the manual workload for the Housepitality team and improving overall efficiency.

“Boom enables us to show more information to the owners, so that they can see pertinent details whenever they need to. Thanks to the automation, we’re able to track more metrics in real time, helping our owners make better decisions.” — Benjamin Vail
Data-driven insights to prove ROI

‍Before Boom, Housepitality’s team spent hours putting reports together before feeding back to owners. Now, Boom’s powerful analytics tools help Housepitality identify which property types, location, and amenities deliver the highest ROI. By using AI to track the performance of different features across Housepitality’s portfolio, the team can now provide targeted, data-backed recommendations to owners on where to invest for the greatest impact. And of course, Boom presents all this information automatically in easy-to-use dashboards, so there’s no time wasted preparing charts. 

This data-driven process helps streamline discussions with property owners, making it easier to demonstrate the financial benefits of upgrades or new investments. Instead of relying on anecdotal evidence or gut feeling, Benjamin’s team can present clear, concrete numbers that show how adding certain amenities would impact their bottom line. This clarity leads to quicker buy-in from owners, accelerated renovation projects and, ultimately, enhanced profitability.

“With Boom, we can quickly show what the returns could be on a property in a certain location, or if we added a specific amenity. This has been invaluable in advising our owners on how to maximize their returns.” — Benjamin Vail
Automated review monitoring and responses

‍Reviews were one of the most tiresome and labor-intensive tasks for Housepitality’s team, taking up valuable time and leaving room for error as multiple team members worked asynchronistically. As Housepitality’s portfolio grew, the problem only increased, creating issues for the successful scaling of the business.

Boom’s AI-powered review management system takes on the heavy lifting of reading, analyzing, and responding to guest reviews, saving the team much-needed time and headspace. The AI provides personalized responses to guests, ensuring faster response times, but it also detects issues reported by guests and creates tasks for maintenance staff, preemptively improving guest satisfaction and solving problems before they become complaints. 

“Boom’s system for handling reviews is a game-changer. The AI handles all the heavy lifting, from creating tasks to tracking guest satisfaction. It’s made a huge difference in our operations.” — Benjamin Vail

Why Housepitality recommends Boom

Housepitality has saved time and increased efficiency across its operations since onboarding Boom. With everything from accounting and owner reporting to task management and review responses in one place, they’ve been able to streamline operations and give owners the real-time insights they need. Boom’s AI tools have been a game-changer for automating guest feedback and staying on top of reviews, helping Housepitality stay ahead of the competition. Boom has given Benjamin’s team the tools they need to work smarter, build trust with owners, and boost profitability.

“I would definitely recommend Boom to colleagues and friends because of the immense time savings that we’ve seen. They’re always developing new tools to meet needs we didn’t even know we had yet! Using Boom means staying up to date on what technology is going to help your business next, before your competitors even know that they have an issue.”

Benjamin Vail
Owner, Housepitality

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