How KFE Management reduced costs and unlocked new revenue streams with Boom

Renata - wehome.es | Boom
Company
KFE Management
Location
South Florida
Portfolio
70
Founded
2021
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“Boom has revealed inefficiencies in our old way of working that we didn’t even notice. We were leaving money on the table and our overheads were higher than they needed to be.” — Chet Persaud, founder, KFE Management.

Chet Persaud
Founder, KFE Management.

The Problem

KFE Management, based in sunny South Florida, oversees more than 70 luxury vacation rentals. Led by Chet Persaud, the company was growing rapidly, but with that growth came new challenges. Like many vacation rental managers, Chet struggled with maintaining operational efficiency, boosting revenues, and juggling guest complaints and reviews all at the same time. That’s where Boom’s AI tools came in, offering Chet and the team a perfect blend of automation, AI-driven insights, and efficiency improvements. Here’s how KFE Management turned things around.

1. Maintenance headaches: With more than 70 homes under maintenance, finding, prioritizing and fixing issues was eating into too much of Chet and his team’s time. Inefficient maintenance organization meant the maintenance team was larger than necessary, turning predictable problems into a huge cost center for the business.

2. Missed revenue opportunities: KFE Management offered a wide range of amenities — heated pools, extra beds, toys for kids — but they were regarded as ‘all inclusive’,  not treated as the upsells they are. Because traditional OTAs didn’t allow for easy customization of prices and services, KFE was leaving money on the table.

3. Manual guest review management: Responding to reviews, keeping track of guest feedback, and managing guest complaints became a headache. The team found themselves reacting rather than proactively addressing comments on the guest experience, good or bad.

"The big problems were all just things that we didn’t have the time to manage. We didn’t want any manual process that we had to follow, so as we experienced hyper growth, upsells and overhauls of our system fell to the wayside because it wasn’t easy.” — Chet

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The Solution

1. Streamlined maintenance with AI-powered ticketing

Boom’s AI taking charge of maintenance was a game-changer for KFE Management. With the AI taking in information from guest communications and reviews, creating tickets, prioritizing tasks based on urgency, and ensuring that the maintenance team was operating as efficiently as possible. Just by organizing tasks more efficiently, KFE was able to halve its maintenance team, reducing overheads.

“Boom has filled a huge gap in terms of maintenance. During our hyper growth, we were kind of overstaffed, with too many maintenance folks working for us and not necessarily effectively or efficiently.” — Chet

2. Bringing in extra revenue through the Boom Store

By using Boom’s integrated store feature, KFE started monetizing services they used to provide for free, such as pool heating and early check-ins. The platform makes it easy to charge for these amenities, track that income, and communicate effectively with guests, instantly boosting KFE’s revenue without any real investment.

“The biggest challenge Boom has helped us with is without a doubt the revenue we were missing out on from ancillary sales. The Boom Store has boosted our revenue and made life much easier for our team.” — Chet

3. AI-managed guest reviews and feedback

With Boom’s AI review system, Chet’s team no longer has to manually monitor reviews. The AI reads and summarizes guest feedback, flags recurring issues, and even generates tasks for maintenance when needed. Guests often write long reviews, so the ability to summarize the most important points quickly has become a lifesaver for Chet’s team. With all this data simply collated, the team at KFE Management is able to spot trends over time and implement changes that make a big difference to guest experience.

“The review feature is one of the coolest AI aspects because it makes reviews easily manageable, so that we can start tracking trends. We never want to see the same complaint twice, and the AI helps us to prevent repeat complaints. The AI tools make it so easy because they just pull in the main points and you can look at a simple list of issues per home, versus all the fluff of the reviews.” — Chet

Why KFE Management recommends Boom

Boom has made a huge difference for KFE Management. It didn’t just fix the obvious problems like cutting down on maintenance chaos and helping manage guest reviews — it went further and revealed opportunities Chet hadn’t even considered. Automating upsells and cutting maintenance tasks (and costs) means Chet and his team aren’t bogged down with details anymore. Now, they’ve got more time to focus on making guests happy and growing the business.

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“I’ve already referred Boom to my friends, because it has made our lives so much easier. At the same time, I don’t want to recommend it too much because we don’t want our competitors catching up on our edge! At first I was resistant to bringing AI on board, because we built everything manually and so I thought the change would be hard. I also wondered how I could get my team on the same page and change their habits. In the end, it was easy. Boom’s interface is so easy to use and the team helped us with onboarding at every step of the way, so it makes my team’s lives much easier.” — Chet Persaud, founder, KFE Management.

Chet Persaud
Founder, KFE Management.

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