How YourHost Gained a “Helicopter View” of the Business with Boom

Renata - wehome.es | Boom
Company
YourHost
Location
East Africa
Portfolio
200+
Founded
2017
Interested in seeing how Boom revolutionizes property management for yourself?
Book Demo

“When you need to have the helicopter view of your business and be able to dive in, that’s what Boom has given me. It’s invaluable.”

Eleni Georgopoulou
Founder, YourHost

YourHost is a premium, design-led property management company operating across East Africa, with a strong presence in Kenya. Founded by Eleni Georgopoulou, the company manages over 200 properties and specializes in city stays built around thoughtful hospitality, strong design, and a high level of guest care.

For Eleni, hospitality has always been a people business. The most rewarding part of the work is the connection: with guests, landlords, team members, founders, developers, and the wider ecosystem that helps a business grow.

At the same time, that human side of hospitality can become difficult to scale when the right systems are not in place.

As YourHost grew, repetitive tasks, guest communication, reservations, task management, and internal workflows started taking more time and energy from the team. Eleni knew that if her people were going to do their best work, they needed better support behind the scenes.

The Problem: Repetitive Work Was Pulling the Team Away From Hospitality

YourHost had built a strong team, but the day-to-day operations were becoming harder to manage at scale.

Guest communication was often repetitive, task management was exhausting, and processes and workflows needed more structure. Without the right systems in place, the operational side of the business could quickly become chaotic.

For Eleni, the concern was not only efficiency but also motivation.

Repetitive tasks were pulling her team away from the work that gave hospitality meaning: serving guests, improving the experience, and building the kind of business that people remember.

“Those repetitive tasks were killing the motivation of my team,” Eleni explained.

YourHost needed a system that could help the team spend less time reacting and more time focusing on the work that mattered most.

The Turning Point

Eleni first met Shahar Goldboim years ago, when Boom’s AI capabilities were still in the early stages. During the demo, he showed her how the system could respond to guest messages across channels and languages.

Even then, Eleni saw the potential.

She did not see Boom as a finished product to simply purchase and use. She saw a partner YourHost could grow with.

“I could see the future,” Eleni shared. “YourHost needed partners that we could really grow together with.”

As an early adopter, Eleni was not afraid of AI itself. Her bigger focus was how to introduce new technology to her team in the right way.

She understood that AI adoption was not only a software decision. It required leadership, communication, and a clear internal approach to help the team embrace a new way of working.

The Solution: More Visibility, Better Decisions, and AI That Supports the Team

Since adopting Boom, YourHost has seen the platform evolve to a full AiPMS with deeper operational, communication, and reporting capabilities.

Boom now supports YourHost across several areas of the business:

✅ Guest messaging that responds quickly and accurately
✅ Task management and service calls that help the team stay on top of operations
✅ Policies and communication customized to YourHost’s business
✅ Sentiment tracking that helps identify unhappy guests before checkout
✅ BAM, Boom’s agentic AI, which gives Eleni faster access to business insights

One of the biggest changes has been response time.

Before Boom, guest responses could take 40 minutes to an hour. Now, YourHost can respond in around one minute.

That matters at scale. With at least 150 new guests hosted every day, it would be nearly impossible for the team to manually know how every guest is feeling before checkout.

Boom’s AI analyzes guest conversations in real time, flags frustration, and helps the team step in before a negative experience turns into a bad review.

The Impact: A Helicopter View of the Business

For Eleni, one of Boom’s most valuable contributions is the visibility it gives her as a founder.

She can now ask questions that would normally require hours or days of manual analysis.

→ Which service calls are still open?
→ What maintenance issues are appearing most often?
→ Why is a property not picking up?
→ Are reviews affecting performance?
→ How is a specific area performing year over year?
→ Where are the gaps in the guest journey?
→ Is the team closing tasks fast enough?
→ Are they converting?

With Boom and BAM, Eleni can access those insights in minutes.

“When you need to have the helicopter view of your business and be able to dive in, that’s what Boom has given me,” she said. “It’s invaluable.”

That visibility has helped YourHost make better decisions, understand strengths and weaknesses more clearly, and prepare the business for its next stage of growth.

Growing Vertically Before Growing Horizontally

Over the past year, YourHost made a deliberate decision to focus less on adding more properties and more on strengthening the business from within.

Eleni describes this as growing vertically.

The goal was to build a healthier company first: better processes, stronger visibility, clearer data, and a more scalable foundation.

With that groundwork in place, YourHost is now better positioned to take on larger accounts and pursue a stronger pipeline of opportunities.

Boom has played a role in that shift by helping Eleni and her team understand what is happening across the business in real time, rather than waiting for monthly reports or manually piecing together data from different sources.

A Thoughtful Approach to AI

Eleni believes that AI only works well when it is set up properly.

For YourHost, the success of Boom has not come from simply switching the system on. It has come from building strong foundations, customizing the AI to the business, and continuously refining how it works.

“You have to work on the foundations so that it works for you,” Eleni explained.

Her advice to other operators: treat AI as something that needs to be trained, guided, and customized. When the setup is thoughtful, the return is significant. When the setup is generic, the output will be generic too.

Why Eleni Recommends Boom

Eleni has already referred Boom to other operators at industry events and summits. For her, Boom is more than a software provider. It is a partner in YourHost’s growth journey.

“They are real partners in your growth journey as a property management company,” Eleni said. “Any chance I get, I refer them.”

Boom has helped YourHost improve visibility, speed up response times, support team efficiency, and build a stronger foundation for AI-driven hospitality.

For Eleni, that combination has made a real difference.

“I’ve referred Boom at almost every summit we’ve been to. They are real partners in your growth journey as a property management company. Any chance I get, I refer them.”

Eleni Georgopoulou
Founder, YourHost

Read other case studies

Read more

"We're now in a position to attract creatives and true hospitality lovers to our team, because it is no longer a call center. It is really a space to create magic for travelers."

Sab Mulligan
Head of Teams

Zzzing is a fast-growing property management company based in Malta, managing a diverse portfolio of hotels, vacation rentals, and boutique guesthouses.Over the past two years, they’ve grown from 20 to 360 properties, and they’re showing no signs of slowing down. But with growth came new challenges and a critical decision to rethink the systems that held their business together.

360
Properties
Read more

The relationship has felt like more than just business. I’ve felt the genuine interest in helping us grow.

Jonathan Ellse
Managing Director

Perch Short Stays is a high-performing property management company based in Cape Town, South Africa. With over 300 properties in their portfolio, including a boutique hotel, the company has built its reputation on premium guest experiences.

300+
properties, including a boutique hotel
Read more

“Boom’s support has been leagues ahead of any PMS we’ve used before. You don’t feel like just another subscription. You’re dealing with people who care and really want to help you succeed.”

Dean McLuckie
Founder, Euphoric Leisure

Euphoric Leisure is a leading property management company based in South Africa, with over 100 properties under management. Founded by Dean McLuckie, the company has built a reputation for tech-savvy operations, a strong company culture, and a deep commitment to team growth.

100+
Properties