How Eason Stays Centralized Operations and Elevated Guest Experience with Boom

Renata - wehome.es | Boom
Company
Eason Stays
Location
United Kingdom
Portfolio
45+
Founded
2023
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“Before Boom, we were using so many different platforms. Our tech stack was completely decentralized, which made things confusing for the team and inefficient overall.”

Freddy
Eason Stays

Eason Stays is a growing short-term rental operator with more than 45 properties across the UK, offering stylish and reliable accommodation for leisure and business travelers alike. The company has always prioritized hospitality and smooth operations. But as the business expanded, their internal systems struggled to keep up.

The Problem: Growth Created Operational Friction

Jay, Freddy, Tom, and the entire Eason Stays team found themselves juggling too many tools to stay on top of day-to-day operations. Communication channels were fragmented. Task creation and tracking were inconsistent. Owner reports took hours to compile manually. And most importantly, guest messages, especially urgent ones, often depended on someone being available and paying attention.

“Before Boom, we were using so many different platforms. Our tech stack was completely decentralized, which made things confusing for the team and inefficient overall.”

These inefficiencies didn’t just affect their internal workflows but made it harder to deliver the kind of fast, responsive guest experience that had built the company’s reputation. The team needed a system that could handle volume, automate intelligently, and help everyone stay aligned.

The Turning Point

When Eason Stays first came across Boom, they were curious but cautious. The idea of AI-powered guest communication and autonomous task creation was appealing but also unfamiliar.

“We were slightly skeptical about AI taking autonomous actions. But once we saw the automated messaging, the task scheduling, and the service calls, we realized  this is something not to miss out on.”

The Solution: From Scattered Systems to Smart Coordination

Once implemented, Boom immediately began replacing multiple tools across guest communication, task management, owner reporting, and service coordination.

For the Eason Stays team, this meant:

✅ AI that responds to guest messages in real time, summarizing conversations and flagging when attention is needed
✅ Automatic task creation, from guest needs to maintenance tickets, with status tracking and team assignments
✅ Monthly payout reports generated automatically, eliminating human error and saving hours of manual work
✅ On-brand communication templates, giving the team consistency and control without needing to write everything from scratch
✅ Access to Boom’s user community, where operators share advice and workflows to get more value from the platform

“The AI doesn’t just reply to guests. It also creates service calls and tasks. That part has really changed how we operate day to day.”

With everything managed in one place, the team could spend less time switching between tools and more time creating meaningful guest experiences.

What Changed: Clarity, Speed, and Confidence

Since adopting Boom, Eason Stays has seen major improvements in both speed and clarity. Guests get faster responses. Tasks don’t fall through the cracks. Reports are cleaner and more accurate. And the team now works with confidence, knowing the system is keeping everything connected behind the scenes.

The operations team no longer worries about missed messages or confusing tech stacks. Managers have better visibility into what’s happening across the portfolio. And onboarding new team members is easier because the platform is intuitive and built around hospitality logic.

Why Eason Stays Recommends Boom

The Eason Stays team has become strong advocates for Boom not just because of the tech, but because of the partnership behind it.

“Would I refer Boom to friends and family? 100%. We don’t recommend anything we haven’t used ourselves. We’ve tested it, we rate it, and the support has been excellent. The Boom community is also incredibly helpful. You can talk to other users, learn how they’re running things, and get new ideas.”

Boom gave them a system that evolves with the business, helps them stay proactive instead of reactive, and frees up time for the work that matters most: delighting guests and growing the brand.

“Boom allowed us to centralize all of our tech stacks which make it less confusing with the team and overall more efficient.”

Freddy
Eason Stays

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